Elevate Your Team’s Expertise with ERN’s Training

The healthcare landscape is constantly evolving, and staying ahead means having a team equipped to navigate complex payer challenges, ensure compliance, and recover lost revenue. ERN’s comprehensive training programs deliver up-to-date training and certification on State and Federal regulatory issues, empowering your team with the most effective tools and knowledge to address the industry’s top challenges.

Your Path to Compliance, Efficiency, and Revenue Recovery

Our Claims Compliance Mastery Program is customized to address your team’s specific payer challenges and provide the tools and strategies needed to tackle complex denials and improve your revenue recovery process, with training that can start at one (1) hour and extend up to six (6) hours in full day boot camps.
  • Personalized Training: Customize your sessions to address each specific payor challenge your team faces, ensuring the most relevant and effective training for your organization. 
  • Mastery of Administrative Laws: Master the ability to cite and interpret administrative laws in the appeal and revenue process that relate to timely reimbursement and prevent improper denials, ensuring you stay compliant and advocate effectively for your organization. 
  • Practical Workshops: Participate in Dream Team Dispute Writing Workshops, where your team practices denial appeal simulations, strengthening their letter-writing and verbal communication skills. 
  • Certification Preparation: Prepare for NCRA Professional Certification with training aligned to meet certification requirements (15 hours in ERN Certified Courses). 
  • Ongoing Support: Return for annual certified training to supplement your learning, reinforce skills, and earn professional development units to meet continuing educational requirements in your profession. 

We also offer Leadership Development Courses, Crisis Management, and Personal Branding Sessions to help maximize your productivity.

Training Testimonials

“Ed Norwood and his ERN team and suite of services are the ultimate no-brainer for every Healthcare Revenue Cycle leader... I know first-hand that Ed’s approach DELIVERS above all others. And yes, I know that there are 9 dozen other vendors who make grander claims –it has become our healthcare industry’s ultimate cliché. Ed is the real thing folks. His approach runs circles around all of them. His game-changer training is the ounce of prevention every healthcare organization needs. His clinical and non-clinical appeal win rate and time frame will bring home your dollars QUICKER and LESS COSTLY than your in-house appeals team or your preferred law firm. Better yet-- is that when you engage with Ed Norwood / ERN, your teams will quickly learn how to most effectively prevent denials, and when needed they will fight to win. That is because Ed’s perfect formulation of strategy + knowledge transforms and empowers your organization’s FRONT LINES of Patient Access, Case Management, Billing, Collections, and of course Appeals. ”

— Yaman Kahf

VP Revenue Cycle Pipeline Health

“I have worked with ERN on numerous projects over the years... and have found them to be the most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended.”

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

“We learned more in one day than we had in months of trial and error. The practical knowledge and strategies ERN shared were immediately useful, and we saw improvement in our claim resolutions almost instantly.”

— AAHAM MN Gopher Chapter Member

AAHAM MN Gopher Chapter Member

“ERN's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. ”

— Julie Ward

Aunt

“I had the pleasure of hearing Ed last summer in LA. I knew at that point my organization needed him! As result, he spoke to my Case Management Directors in April at our National Symposium. I believe the time spent with my leaders is a game changer and so do my CMDs. I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. He is articulate, enthusiastic and engaging. His knowledge is a MUST HAVE in your toolkit to success!”

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

“Your presentation certainly gave us much more ammunition to use against stalling or "lazy" insurance processors. While we still have not implemented all your recommendations, we are in process of make changes that we believe will result in increased revenue. We did get one $15,000 W/C payment that had been pending for almost a year paid within two weeks of using your recommended tactics in collection.”

— M. Shayegan

Shayegan Medical Administration, Inc.

“We learned more in one day than we had in months of trial and error. The practical knowledge and strategies ERN shared were immediately useful, and we saw improvement in our claim resolutions almost instantly.”

— AAHAM MN Gopher Chapter Member

Training Session Attendee

"I have worked with Ed on numerous projects over the years and he is one of my favorite people. I have found him to be a most excellent trainer of various levels of personnel from CFO to Billing and Admitting staff. I've sat in on a number of training sessions and I have to say - probably the best I've ever attended."

— Debbie Esparza

VP of Payer Strategy & Relationships at CommonSpirt Health

"Ed's special skills changed my nephew's life. He has a rare disease and was not getting care because of insurance denial. He had no movement in any of his limbs. With rehab, we have hope of a full recovery. Thanks, Ed."

— Julie Ward

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"I had the pleasure of hearing Ed last summer in LA. I knew at that point my organization needed him! As result, he spoke to my Case Management Directors in April at our National Symposium. I believe the time spent with my leaders is a game changer and so do my CMDs.

I highly recommend Ed. He will change the landscape of your practice and provide you the tools to level the playing field with payors. He is articulate, enthusiastic and engaging. His knowledge is a MUST HAVE in your toolkit to success!"

— DeVonne Grizzle

Chief Clinical Officer at Quorum Health

"Ed is an amazing person and trainer we reached our yearly goals since acquired his services. He has inspired my staff with knowledge and self-growth. There are many organizations that provide assistance, but Ed provides 110% of his experiences and skills. I recommend his team for performance improvement and healthcare revenue cycle challenges."

— Anna Galvez Hernandez

Director of Patient Accounting AHMC HealthCare

Who Should Attend ERN Training
ERN’s training programs are designed for professionals at all levels, including physicians, nurses, case managers, CFOs, VPs of reimbursement, and directors & managers of patient accounts, admissions, and managed care, across all types of healthcare organizations and industries. Whether you’re responsible for navigating payer challenges, ensuring compliance, or improving financial outcomes, our training is tailored to help you succeed

Supporting Teams Committed to Growth

At ERN, we believe the right training should never be out of reach. Our commitment is to provide affordable options, because we know that empowering your team with the right tools ultimately leads to better care for patients. Your team’s growth shouldn’t come at the cost of your budget, and we’re here to ensure that’s never the case.

TRAIN FOR FREE!

Eligible for Business Expense Deductions: You can DEDUCT the costs of qualifying work-related education as business expenses. To check your eligibility, Click here or talk to your accountant for more details.

Train Your Team Today

We’d love to hear more about the challenges you’re up against and what you’re hoping to accomplish when it comes to comprehensive training. Fill out the form below and we will be in touch soon.